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Terms
and Conditions
.: please
read carefully
Please read our Terms
and Conditions of
Sale before placing an order. If you wish to keep a copy for your
records please print out this screen.
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.:
definitions
In this Agreement,
unless the context
otherwise requires, the following expressions have the following
meanings:
'Supplier' means Sun Security Systems Ltd.
whose office
is at:
Unit 5, Riverside
Industrial Estate, 27 Thames Road, Barking - IG11 0ND.
Registered in England and Wales No. 04808955.
VAT No.
844117930.
Tel: 08001123519
'Goods' means the goods or
services supplied by Sun Security Systems Ltd. website address:
www.suncctv.co.uk
'Customer' means the person or
company who
purchases or agrees to purchase goods or services from Sun Security
Systems Ltd.
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.: customer
support and service
If you have a problem with any
of the goods we supply and install, you should phone us on 08001123519
between 9.30 am and 18.00 pm Monday to Friday or email us at
customercare@suncctv.co.uk, and we will be pleased to offer you
technical support.
If we are unable to rectify the
problem over the phone, we will have to send an engineer for a call-out
to your premises to repair or replace any faulty goods. Call-out
charges start from £75 for the first half hour and
£30 per
hour thereafter. If you have faulty products that are within your
warranty period, the faulty products will be replaced free off charge.
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.: booking
and payments accepted
On confirmation of customers orders,
there is a 50%
deposit made payably to Sun Security Systems Ltd. up
to 2
weeks prior to installations. The remaining balance being payable on
completion of your installation. We accept valid Visa, MasterCard, Solo
and Switch credit and debit cards. We also accept £ Sterling
cheques drawn on UK clearing banks, payable to Sun Security Systems Ltd.
and sent to
the address set out above.
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.:
confirmation of payment
Payments made by
customers using debit or
credit cards will be authorised by our third party Natwest Bank. Sun
Security Systems Ltd. will send the customer confirmation of any
payments either
by post or by email electronic format.
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.:
cancellation
You may cancel your order by giving us
notice of
cancellation within 7 days of the date of placing your order. If you
have an installation date booked for an alarm system to be installed,
there will be an administration charge of £150 for cancelling
your order.
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.: currency
of transaction
All prices are in £ Sterling.
Any
orders placed with Sun Security Systems Ltd. will
be
converted from £ Sterling
into your currency by your credit card company when they process the
transaction. Please remember that currency rates change all the time
and even the online currency conversion rate displayed here may differ
to the rate when your transaction is processed by your credit card
company.
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.: errors on
your bill
If you find a mistake on your bill, you
can dispute the
charge and withhold payment on that amount while the charge is being
investigated. The error might be a charge for the wrong amount, for
something you didn't accept, or for an item that wasn't delivered as
agreed. Of course, you still have to pay any part of the bill that's
not in dispute, including finance and other charges.
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.: privacy
and security
Our online payment service has
been designed to ensure maximum security and confidentiality. When you
make an online payment, you will be requested to provide your personal
contact details. If there is a problem or query with your transaction,
this information will greatly assist us should we have to contact you.
This personal information will be used for no other purpose and is
subject to the Sun Security Systems Ltd. 's Data Protection
Registration .
Actual financial transactions
are hosted by Natwest Bank, a third party Internet financial service
which provides a secure environment to protect your transactions. Your
credit/debit card information is NOT transmitted outside the secure
site.
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.: our rights
We reserve the right to: modify or
withdraw, temporarily
or permanently, this Website (or any part thereof) with or without
notice to you and you confirm that we shall not be liable to you or any
third party for any modification to or withdrawal of the Website;
and/or change the Conditions from time to time, and your continued use
of the Website (or any part thereof) following such change shall be
deemed to be your acceptance of such change. It is your responsibility
to check regularly to determine whether the Conditions have been
changed. If you do not agree to any change to the Conditions then you
must immediately stop using the Website.
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.: changes
to these terms and conditions
Sun Security Systems Ltd. reserves
the right to
change these Terms and any other information it has issued about the
products and services on this website at any time.
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.: contact
information
Please email us at
customerercare@suncctv.co.uk or call
us on 08001123519 if you have a query or experience any problems.
Please note that we can only respond during office hours 9:30am -
5:30pm Monday to Friday.
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.: statutory
rights
Your statutory rights
are not affected by
any of the above. We reserve the right to refuse to supply any
order.
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Web site contents © Copyright Sun Security Systems Ltd. 2009, All
rights
reserved.
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